We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange the items within 30 days of delivery. The items must be in their original condition, unopened, and unused. Please contact our customer support team to initiate a return or exchange.

If you need to change your shipping address, please contact our customer support team as soon as possible after placing your order. We will do our best to update the address before the order is shipped. Once the order has been shipped, we are unable to change the shipping address.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website. If you have any issues with tracking your order, please contact our customer support team for assistance.

Our customer support team is here to help you with any questions or concerns you may have. You can reach us via email at support@trosnow.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

If you realize that you entered an incorrect shipping address, please contact our customer support team immediately. If the order has not yet been shipped, we will update the address for you. If the order has already been shipped, we recommend contacting the carrier directly to see if they can reroute the package.

We apologize for any inconvenience caused by receiving the wrong item. Please contact our customer support team with your order details and a photo of the incorrect item. We will arrange for the correct item to be sent to you as soon as possible and provide instructions for returning the wrong item.

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed or shipped, we may not be able to make any changes or cancellations.